Orders & Payments
You can track the real-time status of your order through the personalised tracking link shared with you through email and Whatsapp. At checkout, choose from a wide range of secure payment options, including major credit cards, digital wallets and other trusted services.
Crafting & Handling
In-Stock Items: Please allow 2-3 business days for us to carefully pack and dispatch your order.
Made-to-Order Items: These pieces are handcrafted especially for you. Please allow 5-7 business days for your piece to be meticulously crafted before it is dispatched.
Shipping & Delivery
A standard shipping fee of ₹200 will be applied to all orders. We provide free shipping on orders containing 2 or more pieces. The orders are processed and delivered using reputable logistics partners. You'll receive a tracking number once your order ships so you can monitor every step of its journey.
Final Sale Policy
As our products are limited-edition, handcrafted art pieces with no sizing issues, all sales are final. We do not accept returns or offer refunds on any product for change of mind.
We stand by the 'Apex' of our craftsmanship. In the rare and unfortunate event that your piece arrives damaged or with a manufacturing defect, please contact us within 48 hours (2 days) of receiving your order at apexandmuze@gmail.com
Damage & Replacement Process
To be eligible for a replacement for a damaged item, a clear, unedited unboxing video is mandatory. This video must clearly show the package being opened and the defect in the product. Once our team has verified the defect, we will arrange to have the item returned and will begin crafting your replacement piece immediately.
Frequently asked questions
What makes Apex & MuZe products so special?
Our collection is an antidote to the ordinary. As a jewelry designer, our founder brings the artistry and precious materials of the craft - like our signature 18kt gold-plated charms, rich pearls, and intricate hand-beading—to unexpected canvases. Every single piece is 100% handcrafted in our atelier, transforming everyday accessories and home decor into limited-edition works of art.
What does "Made-to-Order" mean?
This means that once you place your order, our artisans begin crafting the piece especially for you. This process honors our commitment to slow, deliberate artistry and ensures your item is a truly one-of-a-kind creation, not a mass-produced product.
Will my handcrafted item look exactly like the picture?
The beauty of "handcrafted" is its perfect imperfection. While your piece will be a true representation of the product photo, slight variations in bead placement or texture may occur. This is not a defect, but the signature of your unique, handmade item.
Do you offer partial payment plans?
No. As a brand focused on artistry and craftsmanship, our pieces are "Made-to-Order." This means that the moment your order is placed, our artisans begin the intricate process of sourcing materials and handcrafting your unique piece, especially for you. To honour the same, we require 100% payment in full at the time of purchase. This ensures that your piece is reserved in our production schedule and the artisanal process can begin immediately.
What if my item arrives damaged?
We stand by the 'Apex' of our craftsmanship. In the rare and unfortunate event that your piece arrives with a manufacturing defect or is damaged in transit, please contact our team at apexandmuze@gmail.com within 48 hours (2 days) of receiving your order.
